Cancellation and Refund Policy

Last updated: November 4, 2026

Free cancellation

Cancel up to 3 days, meaning 72 hours, before your pickup time for a full refund to the original payment method, usually within 5–10 working days.

Within 3 days of the tour

Within 3 days of pickup, including if you do not show up, 30% of the tour price is charged because the car, boat and guide are already committed. If you paid in full you receive 70% back. If you paid a 30% deposit, the deposit covers this charge and nothing more is due.

Changing your date

You can reschedule free of charge up to 3 days before, subject to availability. Date changes are arranged over WhatsApp.

If we change or cancel

If the harbour authority stops tourist boats because of a storm, you can move to another date free of charge or take a full refund. If the harbour stays open but paddling is unsafe that day, your guide swaps the kayak for the bamboo rowing boat if those are running. If neither is running you stay on board. Either way there is no partial refund.

How to cancel

WhatsApp +84 368 938 081 or email [email protected], with your order number. Full terms are in our Booking Terms.