Privacy Policy
Last updated: November 4, 2026
Who we are
Ha Long Bay Kayaking, Tuan Chau Ward, Quang Ninh Province, Vietnam runs halongbaykayaking.com and decides how your data is used for the bookings made here. Contact: WhatsApp +84 368 938 081 or email [email protected].
What we collect
- Booking details: name, WhatsApp number, email, tour date, pickup hotel, group size and any notes you give us, such as dietary or mobility needs.
- Messages you send us on WhatsApp or by email.
- Payment status. Card and PayPal details are handled by the payment provider and are not stored by us. A card or PayPal payment may be for the full price or for the deposit.
- Basic technical data needed to run the site, such as your IP address in server logs.
What we do with it
We use your data to arrange and run your tour, reply to you, keep accounting records and protect the site. We do not sell your data and we do not send marketing unless you ask for it.
Who sees it
Your guide, driver and the local partner running the boat receive your name, group size, pickup hotel, tour date and any special needs. If you chose to pay the balance in cash, your guide also sees the amount still due. Payment providers, our email provider and our hosting company process data on our behalf.
How long we keep it
- Booking and payment records: 10 years, as accounting law requires.
- Support conversations: 24 months.
- Server logs: 30 days.
Your rights
You can ask to see, correct or delete your personal data, subject to records we must keep by law, and you can object to or restrict how we use it. People in the EU and UK can also complain to their local data protection authority.
Hosting and transfers
Some of our providers operate outside Vietnam and your country, so your data may be transferred abroad under their standard safeguards. No analytics or advertising pixels are installed on this site.